Privacy Policy
Last updated: September 28, 2026
This Privacy Policy explains what information Addison ("we", "us") collects through the Addison service, how we use it, and the choices you have.
1. Information we collect
- Account information — your business name, contact name, email address, business phone number, and a hashed password.
- Billing information — handled by Stripe. We receive a customer ID, subscription status, and billing dates, but we do not store your full card number.
- Call and message activity — for calls to your Addison number, we process the caller's phone number, call time and status, and the text messages sent and their delivery status. Caller phone numbers are processed on your behalf, to send the text-back you configured.
- Technical information — IP address (used for security and abuse prevention such as rate limiting) and a session cookie that keeps you logged in. We do not use advertising or cross-site tracking cookies.
- Business contact information for outreach — we may source publicly listed business information (such as a business name, phone number, website, and a contact email published on the business's own website) to send business-to-business emails about our service. Every such email includes our mailing address and an unsubscribe link, and we honor opt-outs.
2. How we use information
We use information to provide, secure, and improve the Service; to send the text-back messages you configure; to bill you; to send account emails (such as welcome, trial-ending, payment, and password-reset messages); to prevent fraud and abuse; to comply with legal and carrier requirements; and to send business outreach emails as described above.
3. Who we share it with
We share information only with service providers that help us operate the Service, under contracts that limit their use of it: Twilio (phone numbers, calls, and SMS), Stripe (payments), Postmark (email delivery), and Google and Yelp (directory data used to find businesses for outreach). We may also disclose information if required by law or to protect rights and safety, or as part of a merger or sale of the business.
We do not sell personal information. Mobile numbers and SMS opt-in or consent information are not shared with third parties or affiliates for marketing or promotional purposes.
4. Text messaging
Text messages are sent automatically on behalf of our business customers to people who called them and were not reached. Recipients can reply STOP at any time to stop receiving messages from that number, or HELP for help. Message and data rates may apply.
5. Retention
We keep account information for as long as your account is active and for a reasonable period afterward for legal, tax, and dispute-resolution purposes. Call and message logs are kept while your account is active and deleted or de-identified after your account is closed and the retention period ends. Email addresses on our suppression list are kept so we can continue to honor opt-outs.
6. Security
We use industry-standard safeguards, including encrypted connections, hashed passwords, and encryption of our third-party API credentials at rest. No system is perfectly secure, so we cannot guarantee absolute security.
7. Your choices and rights
You can update your account information and text-back message in your account. You can ask us to access, correct, or delete personal information we hold about you, or to stop sending you outreach emails, by contacting us below; use the unsubscribe link in any outreach email to opt out immediately. Depending on where you live (for example, California), you may have additional rights, such as knowing what categories of personal information we collect and requesting deletion. We will not discriminate against you for exercising these rights. If you are a person who received a text from one of our business customers, you can also contact that business directly.
8. Children
The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time and will post the new version here with a revised "Last updated" date. If a change is material, we will also notify you by email or in your account.
Contact
Addison
1004 N FLAGSTAFF AVE -- WIILLCOX, AZ 85643
info@addisonaicr.com